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Product details
File Size: 4694 KB
Print Length: 212 pages
Publisher: TSO; Third edition (February 29, 2012)
Publication Date: February 29, 2012
Sold by: Amazon Digital Services LLC
Language: English
ASIN: B00U5BTDXO
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This book was recommended by my company, which required me to get ITIL Foundations certified. This was the only piece of study material I used, outside of practice exams, in order to pass the test. This is a great resource for anyone just learning the ITIL methodology that wants to take the Foundation exam. I also highly recommend getting your hands on as many practice questions as possible before taking the exam. The book has practice questions at the end of each chapter, and a full 40 question exam at the end of the book. The answers to the exam provide detailed reasons as to why they are correct. The practice questions are pretty close to the real test.The book is 201 pages with some forewords, 13 chapters, a section for additional information and an index. The chapters are:1- The ITIL qualification scheme2- Introducction to service management3- ITIL and the service lifecycle4- Service strategy5- Service design6- Service transition7- Service operation8- Continual service improvement9- Service management technology10- How it all fits together11- The examination and exam preparation12- Sample ITIL Foundation examination13- AnswersThe real meat of the book is chapters 4-8, which go over the ITIL lifecycle. In each chapter, the overarching phases of the lifecycle are broken down into "Purpose and Objectives," "Scope," "Business Value," and "Key Principals." Then the corresponding processes for that phase are each broken down into the same categories, and related definitions are called out in highlighted boxes. Throughout the book there is a case study about a hotel, which gives real world examples of how to apply the concepts.
After 2 weeks of reading and studying this book, I passed the ITIL Foundation exam with an 83%. I also purchased the official practice questions app for my phone. My thoughts are this book is sufficient and easy to read. This book includes quite a few diagrams on how each of the libraries line up which extremely helps you understand and put everything together. In my honest opinion, ITIL has so many ambiguous terms that tend to change in context as you traverse the different service libraries, so those diagrams really help draw it out for you. Additionally, the practice questions at the end of each chapter along with the 40 questions at the end of the book are really helpful.Overall, its a decent book and coupled with the practice questions app, you should be able to pass the ITIL Foundation exam.
All of us in our office were required to get ITIL Foundation certification. We each had to do our own research on what book to get, and each ended up getting different book, so we were able to compare books. I got this one and liked it best. It was shorter than the others but still had all the material in it. It also had a sample case study that went through the book so one could see how each area of ITIL applied to this case study, which was helpful. I found the book to be straightforward to read, and didn't put me to to sleep. Some of the other books had sentences that seems to have lots of wordiness just for the sake of being wordy, while this book said what it needed to say and no more, in decent english. There were practice questions at the end of each chapter and a full test at the end of the book.Reading this book and taking some other on-line sample tests were what I did for my exam, and I passed.After this, three of the other people in my office who had used other books/resources borrowed my book and were satisfied with it.
Read this book prior to taking the ITIL class. i am glad i did. I had no knowledge of ITIL until I took my new job and this book gave me all of the information I needed walking into the class. It helped me to retain the information better and i was able to pass the test with no issues.
Probably the absolute BEST source to use for studying for the exam. Some of the statements are said in different ways (I guess to re-enforce the intended message). Hands down the best book ever to prepare you for the exam. Read it cover to cover, take the mini quizzes at the end of each chapter and the final quiz at the back, you should be absolutely fine.There's an app in the Google Play Store that helps to supplement it and makes it a little more interesting with the revision cards.
I found this practice like any other program that tires to enhance people performance in the way they should think?I also found that I already practice most of what they are trying to teach you. It's like another class I took called TQM (Total Quality Management). So with that said I don't understand why for a moment the industry tried to revive this? It's only as good as your upper management will adhere to it. And in my tenure no management has ever practiced TQM or ITIL, as a matter of fact they fear and stay as far as they can from these practices.
Used this and training from Lynda.com to pass the test. I suggest taking multiple practice tests from different sites, especially from APMG.This book was organized well and presented the bulk of information included on the test.
Written with British spelling. It's a good foundational book, but I recommend that you seek out free online ITIL exams online as supplement. It did give me enough of a base in my knowledge to supplement a 2-day course and easily pass the ITIL exam. Others in the class were struggling because they did not study beforehand.
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